First Time User
Electronic Banking Service Agreement
And Disclosure Statement
Last amended 08/22/2007
By signing an electronic banking or Telebanc registration form to
subscribe to electronic banking and related services offered by First
State Bank described in this Service Agreement and Disclosure Statement,
you (the account holder) agree to the terms and conditions of this
agreement. Each time you use First State Bank's electronic banking
service constitutes confirmation by you of your agreement to and the
understanding of the terms of this agreement. Please read this agreement
carefully and keep it for future reference.
This agreement is in addition to all other agreements we may have
with you including your signature cards or account agreements for your
Deposit Account(s) and/or Loan Agreement(s).
PIN (Telebank) and/or Password (Internet Banking)
All First State Bank electronic banking transactions or inquiries must
be initiated by use of your First State Bank electronic banking
personal identification number (PIN) or password. You may change your
PIN or password from time to time, as provided in the software programs.
It is recommended that you do not use your social security number,
birthdays, or other codes that may be easy for others to determine as
your passcode. No bank employee will ever ask for your PIN, nor should
you provide it to anyone unless you intend to allow that person access
to your accounts. If you authorize another person to use your PIN or
password, that person can use First State Bank electronic banking
services to view any information or initiate any transaction on any of
the accounts to the same extent as you, including viewing information or
initiating transactions on accounts to which that person would not
otherwise have access. As such, sharing your PIN or password is strongly
discouraged by the Bank, and is done at your sole risk and peril. If a
third party should gain access to your PIN or password, you alone are
responsible for changing the PIN or password so as to deny the third
party's access to your banking information.
First State Bank disclaims any liability for the display or accuracy of
your account data by any account aggregation service provided by a third
party.
YOU AGREE TO KEEP YOUR PIN and/or PASSWORD CONFIDENTIAL. USE OF THE
PIN/PASSWORD BY YOU OR BY ANY OTHER PERSON WITH YOUR AUTHORIZATION WILL
BE CONSIDERED THE SAME AS YOUR WRITTEN SIGNATURE AUTHORIZING US TO
COMPLETE ANY TRANSACTION COMMUNICATED THROUGH FIRST STATE BANK
ELECTRONIC BANKING SYSTEMS.
You should always exit First State Bank electronic banking systems after
viewing your accounts. Never leave your computer or phone unattended
while accessing First State Bank electronic banking system. If you
should, a third party may be able to access your accounts without ever
needing to use your PIN/Password.
FEES
Access to Internet Banking and Telebanc systems is free at this time to
you, the customer. This includes making transfers between your First
State Bank accounts, retrieving and reviewing First State Bank account
information and making First State Bank loan payments using funds from
your First State Bank deposit accounts.
New program capabilities in the future may have fees associated with
them. By using these new features you agree to pay, and authorize us to
debit any such fees from the designated account. You will be notified of
such fees before you begin using the feature and in this agreement. Any
changes in these fees will be designated through updates to this
agreement.
AUTHORIZATION
You expressly authorize us to debit the appropriate Deposit Account in
the amount of any bank transfer initiated through First State Bank
electronic banking systems, by you or by any other person who is
authorized to use your PIN/Password. You agree that we may treat any
such bank transfer from a Deposit Account the same as a duly executed
written withdrawal, transfer, or check and that we may treat any such
bank transfer to a Deposit Account the same as a deposit, all in
accordance with the terms of this agreement and your deposit agreements
with us.
HARDWARE AND SOFTWARE REQUIREMENTS
To be able to use the First State Bank Internet Banking system,
you must obtain your own personal computer (a "PC") and related
equipment (the "Hardware"). You also must provide the type of telephone
service and Internet access service required by the Hardware and/or
Software. Once the Hardware has been properly connected to the telephone
service, and any required internet access has been established, you will
be able to access the First State Bank Internet Banking site. You are
and will remain solely responsible for the purchase, hookup,
installation, loading, operation and maintenance of the Hardware,
Software, telephone service, and the Internet access service to your PC,
and for all related costs. You are solely responsible for scanning the
Hardware and Software for computer viruses and other related problems
before you use them
Browser Security:
The encryption system used by the First State Bank electronic banking
system is a Secure Socket Layer system that supports 128-bit encryption.
In order to use First State Bank's Internet Banking you must have the
hardware and/or software to support 128-bit encryption.
INTENDED USAGE
Use of this system is restricted to authorized users. You agree to use
First State Bank electronic banking systems solely for the purpose
intended. If any possible suspicious or criminal activity is detected,
system records may be provided to the necessary law enforcement
officials.
You may use this system to:
- Transfer funds between any Deposit Accounts, such as checking, savings, or money market deposit accounts;
- To receive and download balance and transaction information;
- To make loan payments for loans.
FREQUENCY OF TRANSFERS
You may use your code (PIN/Password) to make an unlimited number of
transfers each day from your checking account. Federal Regulations limit
the number of transfers you may make from a savings account or money
market account to a maximum of six (6) transfers, including Telebanc or
Internet Banking transfers, per statement cycle (month).
FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in
the correct amount according to our agreement with you, we will be
liable for losses or damages. However, there are some exceptions: We
will NOT be liable if (for instance):
- Through no fault of ours, you do not have enough money in your account to make the transfer; or
- The transfer would go over the credit limit on your overdraft line; or
- The terminal/system was not working properly and you knew about the breakdown when you started the transfer; or
- Circumstances beyond our control prevented the transfer, despite reasonable precautions that we have taken.
There may be other exceptions stated in our agreement with you.
ACCOUNT ACCESS
If you fail to log in three (3) consecutive times the system will lock
you out for twenty-four (24) hours. If you are locked out three (3)
consecutive times, your access to the system may be terminated. This
will require you to come into the bank and reenter a new password before
you are subsequently able to use the system.
The electronic banking systems of First State Bank are available to you for your convenience 24 hours a day, 7 days per week. However, due to system maintenance, some or all of First State Bank electronic banking systems may be down. We will attempt to provide prior notice of such interruptions, however we cannot guarantee that such notice will always be possible.
BUSINESS DAYS
Everyday is a business day, except Saturdays, Sundays and federal
holidays.
FUNDS AVAILABILITY
Our policy is to make funds, from your deposits, available to you on the
first business day after the day we receive your deposit. At that time
you can withdraw the funds in cash, or we will use the funds to pay
checks that you have written.
If you make a deposit through our Telebanc or Internet Banking systems
before 2:00 p.m. CST on a business day, we will consider that to be the
day of your deposit. However, if you make a deposit after 2:00 p.m. CST
or on a day we are not open, we will consider that the deposit was made
on the next business day we are open.
Please refer to your Funds Availability Disclosure given to you at the
time you opened your account for more information on this subject.
LIABILITY DISCLOSURE
Tell us at once if you believe your code (PIN/Password) has been stolen.
Telephoning is the best way of keeping possible losses down. You could
lose all the money in your account (plus your maximum overdraft line of
credit). If you tell us within two (2) business days, you can lose no
more than $50.00 if someone used your code (PIN) without your
permission.
If you do not tell us within two (2) business days after you learn of
the loss or theft of your code , and we can prove we could have stopped
someone from using your code without your permission if you had told us,
you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make, tell us
at once. If you do not tell us within 60 days after the statement was
mailed to you, you may not get back any money you lost after the 60 days
if we can prove that we could have stopped someone from taking the money
had you told us in time.
ADDRESS AND TELEPHONE NUMBER
In case of errors or questions about your electronic transfers or if you
believe that your code has been lost or stolen, or that someone has
transferred or may transfer money from your account without your
permission, call (662)252-4211, e-mail
customerservice@firststatebankms.com, or write Cashier, First State
Bank, P.O. Box 580, Holly Springs, Ms 38635.
Please inform us as soon as possible. We must hear from you no later
than 60 days after we sent the FIRST statement on which the problem or
error appeared.
In all correspondence please:
- Include your name and account number;
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information;
- Tell us the dollar amount of the suspected error.
If you tell us orally or through e-mail, we may require that you send your complaint or question in writing within 10 business days.
Within 10 business days after we hear from you we will determine whether
an error occurred and will correct any error promptly. If we need more
time, however, we may take up to 45 days to investigate your complaint
or question. If we decide to do this, we will credit your account within
10 business days for the amount you think is in error, so that you will
have the use of the money during the time it takes us to complete our
investigation. If we ask you to put your complaint or question in
writing and we do not receive it within 10 business days, we may not
credit your account.
We will tell you the results within three business days after completing
our investigation. If we decide that there was no error, we will send
you a written explanation.
You may ask for copies of the documents that we used in our
investigation.
ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfer you make:
- Where it is necessary for completing transfers; or
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
- In order to comply with government or court orders; or
- If you give us your written permission.
PERIODIC STATEMENT
If you use our Telebanc or Internet Banking services, you will receive a
monthly account statement each month you make a Telebanc or Internet
Banking transaction
AMENDMENTS
We may amend this agreement from time to time. The "Last amended" date
will be indicated within the Electronic Banking Service Agreement and
Disclosure Statement. It is your sole responsibility to review this
agreement and any subsequent amendments to this agreement prior to
logging in. By clicking "Agree" you acknowledge you have read and agree
to the above terms and conditions.